Refund policy

RETURNS
Promptly Journals accepts returns that meet all outlined return requirements. Refunds will be issued for the purchase price of the product, less a 10% restocking fee. Shipping costs may not be refunded. Please allow 7-10 business days for processing. Please review our Return Form on our shipping & returns page for more information on returns, including our return requirements, or to initiate a return.

EXCHANGES
At this time, Promptly Journals is unable to offer exchanges. If you ordered the incorrect item, please return the unwanted item and re-order through our website.

DAMAGED ITEMS
If you receive a product you believe is damaged or defective, please send an email to hello@promptlyjournals.com with any photos showing the damage. We will be happy to offer you a replacement product.