Shipping policy

WRONG INFORMATION ENTERED – We cannot change an order once it is placed. Once an order is placed your order is sent directly to our shipping center. We cannot alter the address, or content of your package (color of journal, number of journals, etc.). If you need to change your order, you will need to pay shipping to send the incorrect items back to us. We then can get the right items to you once we receive the original package. 

If your address is inputted incorrectly, you'll need to go through USPS to fix the error.

WHAT IF MY PACKAGE IS LOST? – Promptly Journals is not responsible for lost/undelivered packages. Once the package leaves our shipping center (verified by tracking information) it is no longer our responsibility. If your package gets lost, you can try filing a claim through USPS or going through your credit card company to receive a refund.