Unless otherwise stated, we strive to get all orders processed and shipped within 1 business day. After your order has shipped, you'll receive an email with tracking information. Please ensure your shipping information is entered accurately.

We hope you love your journal, if for any reason you would like to return your journal, please shoot us an email to hello@promptlyjournals.com within 30 days of receiving your journal for return instructions. At this time, Promptly Journals is unable to offer exchanges.

If you ordered the incorrect item, please return the unwanted item and re-order through our website. If you receive a product you believe is damaged or defective, please send an email to hello@promptlyjournals.com with any photos showing the damage and we would be happy to offer you replacement product.