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SHIPPING & RETURNS

SHIPPING INFORMATION

WITHIN USA

USA – Our domestic orders are shipped via USPS. Below is what you can expect for delivery timelines.

MEDIA MAIL: Allow 1 business day for processing and 7-10 business days for journals to arrive.

PRIORITY MAIL: Allow 1 business day for processing and 2-3 business days for journals to arrive.

*NOTE - During the Holidays, USPS delivery times can be delayed.

INTERNATIONAL

INTERNATIONAL – Our international orders are shipped via USPS First Class mail or FEDEX. Allow 2-3 business days for processing and 7-16 business days for journals to arrive.

*NOTE - During the Holidays, USPS delivery times can be delayed.

**You may also be charged custom fees for delivery in your country - this is your country's sales tax. We cannot mark purchases as gifts and are not responsible for any additional shipping charges.

 

RETURN INFORMATION

 

RETURNS

RETURNS

Returns are accepted on our site with a 10% restocking fee. (This means you only get 90% of your purchase refunded, excluding shipping. Please find our return form here. Print and fill out our this form and include it when you send your journal back to us. The customer is responsible for return shipping to our warehouse. Please allow 7-10 days for processing.

EXCHANGES

We do not allow exchanges. If you would like to order a different color you will need to return the incorrect product and order again on our site.

DAMAGED ITEMS

If your book is damaged upon arrival, please send any photos that show the damage to info@promptlyjournals.com and we will help you to replace your product.

WRONG INFORMATION ENTERED – We cannot change an order once it is placed. Once an order is placed your order is sent directly to our shipping center. We cannot alter the address, or content of your package (color of journal, number of journals, etc.). If you need to change your order, you will need to pay shipping to send the incorrect items back to us. We then can get the right items to you once we receive the original package. 

If your address is inputted incorrectly, you'll need to go through USPS to fix the error.

WHAT IF MY PACKAGE IS LOST? – Promptly Journals is not responsible for lost/undelivered packages. Once the package leaves our shipping center (verified by tracking information) it is not our responsibility. If your package gets lost, you can try filing a claim through USPS or going through your credit card company to receive a refund.