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FAQs

FAQs

DO YOU SHIP INTERNATIONALLY?

Yes we do! Enter your International address and the USPS First Class rates will pull up.

Unfortunately there isn't much we can do about the high cost of international shipping. We're working on this as a small business! 

CAN I CHANGE MY ORDER ONCE IT'S PLACED?

Unfortunately, no. Your order is fulfilled through our shipping center. This does not allow us to alter the address or content of your package (color of journal, number of journals, etc.) 

If your address was entered incorrectly, you'll need to go through USPS to fix the error. We apologize for not being able to do so on our end! 

WHAT IF MY PACKAGE IS LOST?

Unfortunately, Promptly Journals is not responsible for lost/undelivered packages once it leaves our shipping center (verified by tracking information). If your package gets lost, we recommend filing a claim through USPS or going through your credit card company to receive a refund. 

DO YOU OFFER THE JOURNALS IN DIFFERENT COLORS?

Yes we do! Our journals come in: Grey, Sand, Sage Green, Navy, Blush Pink, Dusty Blue, Natural Kraft, Grey Tweed, Deep Blue, Dusty Rose, and Ochre.

DO YOU OFFER ANY DISCOUNT CODES?

We only do a few big sales a year! To be in the know of when these are, sign up for our newsletter and follow us on social media.  

WHAT DO THE JOURNALS LOOK LIKE INSIDE?

Follow us on Instagram @PromptlyJournals to see updates and images of journal content. Interior pages and content are also featured in the product descriptions found on our website. 

HOW MANY PAGES IN THE BOOKS?

Our Childhood History Journals and Adoption History Journals have roughly 250 pages. Our Love Story Journals have roughly 400 pages, and our Travel Journals have roughly 150 pages.

HOW MANY PAGES ARE THERE FOR EACH YEAR OF THEIR LIFE? 

8–10

4 of which are prompted 

2–3 of which being full blank page to write freely 

1 of which to paste a picture

2 of which to include toddler's artwork

PICTURE PASTE IN SPOTS:

There is 1 4X6 spot to paste 1 picture per year (and per month in the first year). A 5x7 picture will also fit here.

Follow this step by step guide on the best way to paste in photos!

MONTHLY WEIGH-INS: 

We have prompts for weigh-ins on the months/years your routine doctor's apt would be. We have them for birth, 1st week, 1mo, 2mo, 4mo, 6mo, 9mo, 1 yr, and then every year after that until 18 yrs.

A FAMILY TREE:

Our journals have a simple Family Tree to fill out. It covers up to Great-Grandparents.

DOES THIS TAKE THE PLACE OF A NORMAL BABY BOOK?

Yes, and more! It covers until age 18. It is super heavily detailed in the first years of their lives to ensure all the baby details are captured.

ARE THERE RELIGIOUS PROMPTS?
OR SPACES DEDICATED TO BLESSINGS OR BAPTISMS?

To keep our journals relative to everyone, we do not have any specific religious prompts. However, we do supply 2–3 blank pages in each year (and month in first year) to write about "Special Moments".

ARE THERE A LOT OF PROMPTS ABOUT THE SPOUSE?
WHAT IF I'M A SINGLE PARENT?

Our prompts are mainly concentrated on the child. Below are the few prompts we include about spouses:

"What is your relationship like with your child? What is your spouse's relationship like with your child?"

"What does your toddler call you? What does your toddler call your spouse?".

"What traits does your teen get from you? What traits does your teen get from your spouse?" 

HAVE OTHER QUESTIONS?

Contact us through our contact page! We'll be sure to get back to you.