Wholesale FAQ
ORDERING
Is there a minimum order requirement?
All wholesale orders must meet a $100 minimum. Each journal comes in quantities of 2 so you may mix and match journals to create your perfect order.
Not sure if Promptly Journals are right for your store? Promptly offers a one-time sample order of 4 different journals for all new accounts. This offer is valid only for new accounts. Please contact sales@promptlyjournals.com or call 877-228-3310 for more information.
Do you offer floor samples?
Promptly Journals offers your store two complimentary journals twice a year with a purchase. Sample journals are intended to be used for display purposes in your store and are not intended for resale. Please contact sales@promptlyjournals.com to request samples with your order.
How do I place an order?
Please refer to our Placing an Order page for ordering instructions.
SHIPPING
Who pays for shipping my order?
Promptly Journals offers shipping discounts based on your order size:
Orders of $500+: 50% off shipping
Orders of $750+: Free shipping
These charges will be included in your invoice, and will be provided prior to shipping your order. Please note this is not applicable if ordering through Faire - please see Faire’s terms of service for more information.
How quickly will I receive my order?
Promptly Journals makes every effort to ship wholesale orders within three business days of receiving payment. Time in transit may vary between five and ten days depending on shipping method. For information regarding a specific shipment, please contact sales@promptlyjournals.com.
What if I receive the wrong item, or there is an error in my shipment?
We make every effort to ensure each order is accurate. In the case that you notice an error in your shipment, please contact us at sales@promptlyjournals.com and we’ll take care of the problem right away.
RETURNS
What if I receive a damaged product?
Promptly Journals guarantees all products against defects. If you receive products you believe to be damaged or defective, please contact sales@promptlyjournals.com for return instructions.
What if I’m unhappy with the products or they don’t sell in my store?
All wholesale orders are final sale.
SALES
Can I sell Promptly Journals on my website?
As an approved Promptly Journals reseller, you are permitted to sell Promptly products on your privately-hosted website (i.e. babystore.com) and in your brick and mortar store. For more information on approved and restricted sales channels, please review our Wholesale Policies.
Can I sell Promptly Journals on a third-party website (like Amazon.com)?
Promptly Journals does not permit the resale of its products on any third-party websites, including (but not limited to) Amazon, Jet, Quidsi, or Walmart.com. For more information on approved and restricted sales channels, please review our wholesale policies.